E-guide On Participatory Audit

From Plan to Action

  1. Módulo 03
  2. Essential concepts of collaboration
  3. Rapid Results Approach Tools

Rapid Results Approach Tools

Building coalitions for public participation in the audit process—implementation checklist

TOOL 3: COMMUNICATIONS GRID

Who Needs to Know

Leader or convening authority

What They Need to Know

  • Do you understand the assignment?
  • Have you started?
  • Are you on track with schedule, goals, budget?
  • Are issues arising that might affect other parts of the organization, policies, or resources needed?
  • How will I be kept informed?
  • Are unanticipated consequences coming up?
  • Will I look good (or bad) because of this effort?
  • Will it be successful? When?

Subordinates and employees

What They Need to Know

  • What is going on?
  • How will it affect me? My job? My security? My pay? My future?
  • Will I have to do something? What? When?
  • Can I help in some way? How? When?
  • Will I have to learn something? Do something different? What? When? How? Why?
  • Will I be consulted? When? How?

Peer groups and functions

What They Need to Know

  • What is going on? Why?
  • How will it affect me? My function? My future?
  • Will I have to do something? What? When?
  • Can I help in some way? How? When?
  • Will I have to learn something? Do something different? What? When? How?
  • Will I be consulted? When? How?

Customers, suppliers, distributors, partners, other outside entities

What They Need to Know

  • What is going on?
  • How will it affect me? My business? My future?
  • Will I have to do something? What? When?
  • Can I help in some way? How? When?
  • Will I have to learn something? Do something different? What? When? How?
  • Will I be consulted? When? How?

Staff specialists: quality, financial control or audit, human resources, planning, information technology, technical support, others

What They Need to Know

  • What is going on?
  • Have you considered issues in my area or specialty?
  • Have you called on me early enough?
  • Will I have to do something? What? When?
  • Can I help in some way? How? When?
  • Will I have to learn something? Do something different? What? When? How?
  • Will I be consulted?
  • Will I be held responsible for errors or omissions you might make? When? How?
  • What action will I take?

Regulators and government agencies

What They Need to Know

  • What is going on?
  • How you considered regulatory and legal issues adequately?
  • Have you called on us early enough?
  • Will we have to do something? What? When?
  • Will we have to learn something? Do something different? What? When? How?
  • Will we be held responsible for errors or omissions you make? When? How? What action will we take?

 

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Bibliography

Reed, Q. (2013): “Maximising the efficiency and impact of Supreme Audit Institutions through engagement with other stakeholders”, U4 Issue Nº9, Bergen, U4 Anti-Corruption Resource Centre - Chr. Michelsen Institute.

UNDP (2001): “Governance and Accountability: Progress Report on the Implementation of the Forum’s Eight Principles of Accountability and the Development of Best Practices for Legislatures”, Briefing Paper for FEMM meeting.

GIZ-INTOSAI (2013): Supreme Audit Institutions. Accountability for Development.

O'Meally, S. (2013): “Mapping Context for Social Accountability: A Resource Paper”, Social Development Department, Washington DC: The World Bank.

Velásquez Leal, L. F. (2012): “Manual: Good practices for approaching citizenship”, OLACEFS´ Commission on Citizen Participation.

Heifetz, R., Grashow, A. et al (2009): The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World, Boston, Harvard Business Press.

Contreras, M. (2013): “The World Bank Institute’s Leadership for Development Program”, Presentation Leadership 4D – Catalyzing Change, WBI.

Heifetz, R. A. (1994). Leadership Without Easy Answers. Cambridge, Mass: Belknap Press of Harvard University Press.

Heifetz, R., Grashow, A. and Marty Linsky (2009): The Theory Behind the Practice. A Brief Introduction to the Adaptive Leadership Framework, Harvard Business School Publishing Corporation.

Robert A. Neiman, “Execution Plain and Simple: Twelve Steps to Achieving Any Goal On Time and On Budget” 2004 pg. 105. Robert Neiman was a partner at Schaffer Consulting.

Osiche, Mark. “Applying Rapid Results Approach to Local Service Delivery: Emerging Issues, Lessons and Challenges from Nairobi City Council” in Local Governance & Development Journal Volume 2 Number 2, December 2008: pages 24-39.